Actxplorer (“Actxplorer, “we”, “us” or “our”), in Singapore, maintains the website at https://www.actxplorer.com (the “Site”) and provides related services (collectively, such services, including any new features and applications, and the Site, the “Services”). We have developed this privacy statement (as updated and amended from time to time, this ‘Privacy Statement’) to explain how we collect, use, communicate and disclose certain information.
1. Information Collected and How it is Used
Actxplorer collects Personal Information from you when you voluntarily provide such information through use of the Services (e.g. when you register for access to the services, use certain Services, contact us with inquiries or purchase an experience through us). Actxplorer does not sell or disclose your Personal Information for any purpose without your explicit consent or authorisation.
Non-Personally Identifiable or Aggregated Data
When you interact with Actxplorer through the Services, Actxplorer automatically receives and records certain Non-Personally Identifiable Information, including your IP address, browser type, access times and the pages you request. Actxplorer may use such information to track for example, the total number of visitors to the Site, the number of users who visit each page of the Site, the domain names of our users’ Internet service providers and how our users use and interact with the Services. Also, we may make anonymous, compile and aggregate Personal Information into Non-Personally Identifiable Information.
We may use information we collect from or about you to:
- allow the Host to contact you or otherwise fulfill the Experience you purchased through the Site;
- administer your account and provide you with Services and customer support;
- tailor the features, content, performance and support of the Site and Services to you;
- provide you with personalised ads and offers for products and services from us and our affiliates or business partners;
- perform analyses and conduct customer research;
- respond to your requests, resolve disputes and/or troubleshoot problems;
- verify your compliance with your user obligations in our Terms of Service; and
- improve the quality of the Site and Services.
We do not collect Personal Information about your online activities over time and across third-party Web sites or online services. As a result, we do not alter any of our data collection and use practices upon receipt of a web browser’s “do not track” signal, as they do not apply to the Services or our Site. Where a user or web browser transmits a “do not track” signal, third parties that place cookies and collect information on the Site will be able to see that such a signal has been transmitted.
If you host an Experience that is featured on the Site the Profile you create, including any Personal Information, will be publicly displayed on the Site. Actxplorer users and Customers may use information about our Hosts featured on our Site and may publicly comment about the Experiences they offer. Actxplorer does not control our Customers’ or users’ use of Host profile data or any other publicly available information.
2. Disclosure of Your Personal Information to Third Parties
In certain circumstances, some of your Personal Information may be made available or shared via the following means:
Purchase of an Experience. If you purchase an Experience, as part of that transaction, your full name (as provided to us) will be made available to the Host, Facilitators, and other Actxplorer users. You agree that although we contractually limit how Hosts use Actxplorer’s customers’ Personal Information, we cannot control or be liable for any use of your Personal Information by Hosts, Facilitators or other Customers using the same Experience.
Business Transfers. Actxplorer may choose to engage in certain business transactions, such as buying or selling assets. In the event of such a transaction, we may disclose your Personal Information to parties or prospective parties to those transactions.
Legal Requirements. Actxplorer may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect or defend the rights or property of Actxplorer, (iii) investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or the public, violations of Actxplorer’s Terms of Service, or (iv) protect against legal liability.
With Your Consent. Actxplorer may disclose your Personal Information to Third Parties with your consent. For example, where you elect to participate in competitions or other activities organised in conjunction with a Third Party, Personal and Non-Personal Information that you provide in that context may be shared and disclosed in the context of your participation.
Actxplorer may also share Non-Personally Identifiable Information and user statistics in its discretion in order to describe the Services to current and prospective business parties and to other third parties for other lawful purposes.
3. Options Available to the User
Actxplorer may use your Personal Information to contact you to promote Services we believe may be of interest to you. In such cases, each communication sent by us to you will contain instructions on how to “opt-out” of receiving future promotional communications.
In some instances, we may send you service-related communications that are transactional in nature, e.g. an email confirming your purchase of an Experience or a cancellation of such Experience. There is no opt-out option for transactional communications of this nature.
You may deactivate your account by emailing email@example.com or by messaging support via the Site. Actxplorer will take all reasonable steps to respond to your request within 10-20 business days. Actxplorer will retain your Personal Information for as long as your account remains active or as needed to provide you with Services, maintain a record of your transactions for financial reporting purposes, and where necessary to comply with our legal obligations, prevent fraud, resolve disputes, troubleshoot problems and enforce any agreements.
5. Privacy Policies of Third Parties
This Privacy Statement only addresses the use and disclosure of information by Actxplorer through your interaction with the Site. Other services and websites that are accessible through links from the Site may have their own privacy statements and policies in relation to the collection, use and disclosure of Personal Information. We encourage you to familiarise yourself with the privacy practices and policies of third parties prior to disclosing any of your Personal Information.
6. Children’s Privacy
Pursuant to Actxplorer’s Terms of Service, you must be at least 18 years old to utilise our services. In accordance with the Children’s Online Privacy Protection Act, we do not collect or maintain Personal Information directly from individuals that are known to us to be under 13 years of age. Parents or other authorised adults may submit to us information about children under 13 years of age that are or will be participating in an Actxplorer Experience, and such information will be protected in accordance with the practices relating to all other Personal Information. If it comes to our attention that a child under the age of 13 has directly submitted his or her Personal Information to the Site, we will take all steps necessary and possible to remove such Personal Information from our databases.
8. Contact Us
9. Glossary of Terms
Business Partners means, collectively, third parties with whom we conduct business, such as Experience Providers, merchants, co-marketers, distributors, and resellers. Our Business Partners’ use of Personal Information obtained through Actxplorer is governed by their privacy policies and not subject to our policies or oversight.
Cookie means a small amount of information that a web server sends to your browser that stores information about your account, your preferences, and your use of the Site and other Web sites. Some cookies are temporary, whereas others may be configured to last longer. “Session cookies” are temporary cookies used for various reasons, such as to manage page views. Your browser usually erases session cookies once you exit your browser. “Persistent cookies” are more permanent cookies that are stored on your computers or mobile devices even beyond when you exit your browser.
Non-Personally Identifiable Information means information that alone cannot identify you, including data from Cookies and other technologies. Non-Personally Identifiable Information may be derived from Personal Information.
Personal Information means information about you that specifically identifies you or, when combined with other information we have, can be used to identify you. This may include information such as your name, email address, home address, phone number, and in some cases, persistent identifiers.
Third-Party Ad-Servers means Vendors and other third parties that provide the technology to place ads on websites and track ad performance.
Vendors means, collectively, third parties that perform business operations on behalf of Actxplorer, such as transaction processing, billing, mailing, communications services (e-mail, direct mail, etc.), marketing, data processing and analytics, servicing, collections, or ad management.