Booking Policy

Online Booking Policy

Actxplorer is committed to providing excellent services at reasonable prices. In order for us to provide efficient and reliable platforms, we need constant maintenance works to support our infrastructure, innovative marketing campaigns to reach out to the masses, as well as geographical expansion to provide more alternative options for Explorers (travellers) and Hosts to participate. All these will be supported and financed through the transaction fees we collect.

There are two components in our fees. If you have any questions on our policy, please contact us at contact@actxplorer.com.

Processing fee

For every booking of tours listed by the host on Actxplorer’s website, there will be a processing fee of 20% of the total value. This fee shall be deducted directly from the amount paid to us. It is non-refundable in all circumstances. However, if the tour is cancelled by the host, Actxplorer will refund the Explorer (traveller) in full and redirect the 10% charge to the host.

Convenient fee 

Actxplorer is committed to providing great experiences and easy browsing, which includes hassle-free booking and online payment. We engage bank and payment gateway (gateways?) to facilitate easy online payment. All payments transacted through the bank and payment gateway are subject to a convenient convenience? (adminstration) fee of up to 7.0%.

Amendment policy

We understand that travelling itineraries are subjected to changes that could affect your booking with us. All our hosts are committed to do their best to accommodate any amendments. At the present moment, we allow amendments only to the date, time and number of people for the same tour that you have booked. We do not allow amendments to a different trip. In order to maintain the high quality of service provided, all amendments must be made at least 72 hours prior to the commencement of the trip, as our hosts are unable to process amendments less than 72 hours in advance. There will be no additional charge, but booking fees are subject to changes after the amendment, and you are required to make immediate online payment for the additional amount, if any. Any refund arising from amendments will be processed according to the Refund Policy.

Cancellation policy

We allow cancellation of bookings to be done within 72 hours prior to the start of the tour. Any cancellations made less than 72 hours in advance will be considered a no-show and incur full booking charges. However, individual hosts may have slightly different cancellation policies outlined in each trip listing as they have to make payment to secure essentials, which may be non-refundable. Do read the cancellation policy when booking your trip, as some of them require a cancellation notice of at least 7 days in advance. The outcome of the cancellation will be sent to you via email. An approved cancellation request shall incur a processing fee of 20% of the total booking value in addition to the host’s cancellation policy.

Refund policy

All refunds arising from any amendment or cancellation shall be communicated through email from the host to the Explorer (traveller). The Fund transfer will be processed within Twenty-one (21) working days from the email date. Please refer to our Terms and Conditions and Policies for details. You can also refer to our FAQ section or email us at contact@actxplorer.com.